Quality of service in the evaluation of Persons - ISO 10667
Quality of service in the evaluation of Persons - ISO 10667, this standard describes the process of evaluating people, groups and organizations in work environments. The objective of this standard is to generate confidence in the processes of evaluation or selection of personnel and that its they contribute to the detection, development and improvement of human capital.
Accessibility Management - UNE 170001
Accessibility Management - UNE 170001 refers to the different dimensions of human activity: travel, communicate, reach, understand, use and manipulate are some of the basic forms of human activity. It must be said that accessibility means ensuring that these activities can be developed by any user without encountering any type of barriers.
The UNE 170001 standard certifies the fulfillment of guaranteeing equal opportunities regardless of their age or disability.
Quality in Dental Services - UNE 179001
The standard of Quality in Dental Services - UNE 179001 establishes the quality requirements of dental centers or clinics, facilities and equipment, including aspects related to the services provided by dentists and stomatologists.
This standard makes compliance with optimizing and increasing the protection of the health and integrity of patients, facilitating patients with the choice of dental services, information and communication with patients and likewise with their families, with the respective clinical processes of patients, since it provides patients with quality assurance, safety, reliability and transparency of the service they will receive.
Quality in Funeral Services - EN 15017
The certification of Funeral Service UNE EN 15017 ensures the quality of service including the highest
respect towards the deceased and the relatives, facilitates compliance with the legal provisions in force,
marks the essential requirements for the control of the service provided and is carried out according to a standard
that takes into account the honesty, integrity and effort that characterizes the work performed by the funeral sector every day.
It implies a review of the integrity of all the processes carried out, treatment that the deceased receives,
hygienic measures, transfer and transport of the deceased, counseling services to family members, provisions
for the burial or incineration, disposition and characteristics of the facilities and staff of the funeral home.
Quality of translation services - UNE-15038
It is the first European standard that establishes and defines the requirements for the provision of a quality service by part of the translation service providers; covers the entire process of the translation service; from contracting, translation, review, project management and quality to delivery; as well specifies the human and technical requirements, the quality and project management as well as the commercial conditions and the service specifications to be followed by translation service providers.
Quality Management in Public Transport 13816
The rule 13816, has the objective of promoting the approach of quality to the management of public transport,
putting special interest in the needs and expectations of the users; allowing organizations to offer
services closer to the expectations of customers and better quality.
Directed to operators of passenger transport by road in all modes and allows to determine the
conditions in which the service is provided; also applies to airlines, transportation by
railways, maritime routes, highways, taxis and other means of public and private transport.
Certification UNE-175001 for small businesses
Quality certification UNE-175001, for small businesses, establishes the quality requirements for the sale activity and additional services in small business establishments that meet the customer's expectations.
As a small business, companies that have less than 20 workers and are not considered
of large commercial establishment according to the regulations.
Food Security - HACCP
The HACCP (Hazard Analysis and Critical Control Points) system is a food safety system
based on the identification of all the potential hazards in the ingredients and the different production processes
of the food.
Its objective is to take the necessary measures to prevent possible contamination risks and guarantee
Thus, food safety based on the control of critical points also contributes to a more efficient use of the
resources and a more timely response with the implementation of food safety measures.
Virtual Training UNE-66181
The UNE 66181 standard for Quality Management of virtual training is a guide to identify the characteristics
of virtual training actions, so that virtual training buyers can select the
products that best suit your needs and expectations, and so that suppliers can improve
his offer and with it the satisfaction of his clients or students.
It serves as a guide to identify the characteristics of the virtual training actions that are classified in
different levels of excellence, so that it serves as a starting point for the parties of interest
(students, training providers, client companies, public bodies and suppliers) know the principles of
quality expected from the point of view of technological platform, didactic contents and life cycle of the action
formative.
Home help UNE EN 158301
Rule 158301, home help service for public and private entities, focuses on the aspects of
information prior to the provision of the service, benefits and tasks, personal attention and the needs of the home.
The standards have been designed to uniformly regulate aspects of facilities, equipment,
the provision of the service, the information and communication of the users, the contracting of the services,
hygienic-health and psychosocial care protocols, human resources and quality management
and establish the bases of a service system that generates trust in society.



















